Terms and Conditions
Saskia Wegele – Permanent Make-up
Ahornstraße 21
85774 Unterföhring
Last updated: September 2026
§ 1 Scope and Contracting Party
These Terms and Conditions apply to all contracts between Saskia Wegele, Permanent Make-up, Ahornstraße 21, 85774 Unterföhring – hereinafter referred to as the “Provider” – and her clients relating to permanent make-up treatments, PMU removal, other services offered, as well as the purchase and redemption of gift vouchers.
Clients may be consumers or businesses. A consumer is any natural person who enters into a legal transaction predominantly for purposes that cannot be attributed to their commercial or self-employed professional activity.
Any deviating, conflicting or supplementary terms and conditions of the client shall only become part of the contract if their applicability has been expressly agreed.
§ 2 Offers and Conclusion of Contract
The presentation of services, prices and other information on the website does not generally constitute a binding contractual offer unless expressly stated otherwise.
A treatment appointment becomes binding once it has been confirmed by the Provider and any agreed deposit has been received.
For gift vouchers ordered online, the information required to create the voucher is first submitted via the website form. The client is then redirected to PayPal for payment processing.
Submitting the form alone does not constitute a completed purchase of a gift voucher. The contract for the gift voucher is concluded after successful payment and acceptance of the order by the Provider, at the latest upon dispatch of the voucher by email.
§ 3 Consultation, Medical History and Treatment Requirements
Before any permanent make-up or PMU removal treatment, an individual consultation and assessment of the respective starting situation will be carried out.
The client is required to provide complete and truthful information about all health-related circumstances relevant to the treatment. This includes, in particular, existing medical conditions, allergies, skin changes, medication, current medical or cosmetic treatments and any other circumstances that may affect the treatment.
The Provider is entitled to refuse, postpone or discontinue a treatment if, from a professional perspective, there are concerns regarding the suitability or safety of the treatment.
Contraindications and treatment-specific information will be explained during the consultation, medical history assessment and, where applicable, in separate consent or information documents.
Treatments for minors are only carried out by prior express agreement and subject to the applicable legal requirements. There is no entitlement to treatment for minors.
§ 4 Scope of Treatment and Treatment Results
Permanent make-up and PMU removal may require several treatment appointments depending on the service and the individual starting situation.
The services, appointments or perfection treatments included in the respective price are determined by the service description, price overview or individual agreement applicable at the time the contract is concluded.
Additional treatments that are not part of the agreed service will only be carried out following prior consultation and will be charged according to the applicable price list.
The result of a permanent make-up or removal treatment is influenced by numerous individual factors. These include, in particular, skin condition, metabolism, healing process, pigment retention, aftercare and other individual circumstances.
A specific visual result or a particular level of durability therefore cannot be guaranteed.
The client’s statutory rights remain unaffected.
The client agrees to follow the individually provided care and aftercare instructions as carefully as possible.
§ 5 Appointment Booking and Deposit
Agreed treatment appointments are binding for both parties.
The Provider may require a deposit of up to 50% of the agreed treatment price when an appointment is booked.
Any deposit paid will be credited against the treatment price.
When appointments are booked using a gift voucher, the voucher number may be recorded as security for the appointment. Any offsetting will be based on the service actually provided or, where applicable, a justified cancellation charge.
§ 6 Late Arrival, Cancellation and Failure to Attend
The client is required to arrive on time for the agreed appointment.
In the event of a significant delay, the treatment time may be shortened accordingly if subsequent appointments would otherwise be affected. If the treatment can no longer be carried out professionally within the remaining time, the appointment may be cancelled.
Appointments may be cancelled or rescheduled free of charge up to 48 hours before the agreed appointment time.
For cancellations made between 48 and 24 hours before the appointment, a cancellation fee of up to 50% of the agreed treatment price may be charged if the appointment cannot be reallocated.
For cancellations made less than 24 hours before the appointment or in the event of non-attendance, the Provider may claim compensation for the actual loss incurred, up to the amount of the agreed treatment price. Expenses saved and income generated by reallocating the appointment will be taken into account.
The client expressly retains the right to demonstrate that no loss, or a substantially lower loss, was incurred.
Any cancellation compensation due may be offset against a deposit already paid or a gift voucher registered for the appointment.
If an appointment cannot be carried out for reasons beyond the Provider’s control, in particular due to illness or force majeure, the client will be informed as soon as possible. Any deposits already paid will be transferred to a replacement appointment or refunded upon request if no replacement appointment is agreed.
§ 7 Prices and Payment Terms
The prices agreed at the time the contract is concluded, or the price and service overview applicable at that time, shall apply.
Unless otherwise agreed, treatment prices are due immediately after the treatment.
Agreed deposits must be paid at the time specified when the appointment is booked.
The available payment methods are set out on the website, in the appointment confirmation or in the payment options offered at the studio.
Gift vouchers ordered online are paid for using the PayPal payment process provided for this purpose.
§ 8 Gift Vouchers
Gift vouchers are issued as value vouchers and may be used for eligible services offered by Saskia Wegele – Permanent Make-up.
When a voucher is redeemed, the value stated on the voucher will be credited towards the price of the selected service applicable at the time of treatment.
If the treatment price exceeds the available voucher value, the client must pay the difference.
If the voucher value is not fully used upon redemption, the remaining balance will remain available and may be used for another service within the validity period.
Cash payment of the voucher value or any remaining balance is excluded.
Claims arising from the gift voucher become time-barred after the statutory regular limitation period of three years. The period begins at the end of the year in which the claim arose. The regular limitation period is three years.
Different conditions and promotional periods may apply to promotional vouchers, discount vouchers or vouchers issued by cooperation partners. These are specified in the respective promotion.
§ 9 Online Ordering of Gift Vouchers
When ordering a gift voucher online, the client first enters the information required to create the voucher using the website form.
After submitting the form, the client is redirected to PayPal for payment processing. The desired voucher value can be entered there and the payment completed.
Submission of the form alone does not constitute confirmation of payment.
The voucher will only be created once payment has been confirmed.
The Provider personally creates the voucher based on the information submitted and subsequently sends it to the email address provided.
The client is responsible for providing a correct and accessible email address.
If the voucher has not been received within 24 hours after successful payment, the client is advised to first check the spam folder and then contact the Provider.
§ 10 Right of Withdrawal for Distance Contracts
Consumers generally have the statutory right of withdrawal for distance contracts unless a statutory exception applies. The withdrawal period is generally 14 days.
For gift vouchers purchased online, the separately provided withdrawal information and model withdrawal form apply.
The information contained therein regarding the requirements, period, procedure and consequences of withdrawal forms part of the pre-contractual consumer information.
Statutory provisions concerning the expiry or consequences of the right of withdrawal remain unaffected.
§ 11 No Guarantee of Results
The Provider carries out all treatments to the best of her knowledge and in accordance with the agreed scope of services.
Due to individual physical and skin-related factors, no specific aesthetic result, colour development or durability can be guaranteed.
This does not, however, exclude statutory rights in the event of an actually defective service or breach of duty.
§ 12 Liability
The Provider shall have unlimited liability for damage caused intentionally or through gross negligence.
The Provider shall also have unlimited liability for damage arising from injury to life, body or health and in cases of mandatory statutory liability.
In the event of a slightly negligent breach of an essential contractual obligation, liability shall be limited to the typical and foreseeable damage arising from the contract.
In all other respects, liability for damage caused by slight negligence is excluded to the extent permitted by law.
The above liability provisions apply accordingly to the Provider’s legal representatives and agents.
Mandatory statutory liability provisions, in particular under the German Product Liability Act, remain unaffected.
§ 13 Changes to Prices and Terms
Price changes apply only to future contracts.
For contracts already concluded, the price agreed at the time the contract was concluded shall apply.
Changes to these Terms and Conditions also generally apply only to future contracts unless expressly agreed otherwise with the client.
§ 14 Data Protection
Personal data is processed exclusively in accordance with the applicable data protection legislation.
Further information regarding the processing of personal data can be found in the Privacy Policy published on the website.
§ 15 Set-Off and Rights of Retention
The client is entitled to set off claims if the counterclaim is undisputed or has been legally established.
Statutory rights of set-off and retention, in particular where they arise from the same contractual relationship, remain unaffected.
§ 16 Final Provisions
German law shall apply.
For consumers whose habitual residence is in another Member State of the European Union, mandatory consumer protection provisions of the respective country of residence remain unaffected.
For consumers, the statutory place of jurisdiction applies.
If the client is a merchant, a legal entity under public law or a special fund under public law, the Provider’s place of business may – to the extent permitted by law – be agreed as the place of jurisdiction.
Should any provision of these Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The applicable statutory provisions shall take the place of the invalid provision.
Saskia Wegele
Permanent Make-up
Ahornstraße 21
85774 Unterföhring
Last updated: September 2026